Refund policy
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RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return To start a return, contact us at kenzi.nguyen2@gmail.com. If your return is accepted, we'll provide instructions on how to send your package to the following address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Please note that return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can resolve the issue promptly.
Non-Returnable Items Certain items cannot be returned, including perishable goods, custom or personalized products, personal care and beauty products, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-refundable.
Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at kenzi.nguyen2@gmail.com.